Refund Policy

Every CPLGrid plan gives immediate, unrestricted access to digital study content for the paid period. Once payment is confirmed by our payment processor and access is activated on your account, the purchase is final and non-refundable.

This applies regardless of how much of the subscription period you use, whether you change your mind after purchasing, whether you purchase a plan by mistake or choose a plan that does not suit your needs, or whether your examination plans, schedule or eligibility change.

Plan price, duration and inclusions are shown clearly on the pricing page before checkout. Eligible new users can also claim a one-time free trial to evaluate the platform before committing to a paid plan. We strongly recommend using the trial and reviewing the plan details carefully, because no refund is available after purchase.

Where a plan renews, you may cancel at any time to stop future renewals and billing. Cancellation takes effect from the next billing cycle: your access continues until the end of the period you have already paid for, and cancelling does not create a refund, credit or pro-rata adjustment for the current or any past period.

We do not make refund exceptions, including for unused access, partial use of a subscription, dissatisfaction with content, duplicate or repeated payment attempts, transactions the user believes were made in error, or account suspension resulting from a breach of our Terms of Service.

Short interruptions caused by maintenance, updates or third-party infrastructure issues do not create a refund entitlement.

A payment discrepancy is different from a refund request. If money was debited from your account but your CPLGrid access, plan status or order record does not reflect the payment correctly, contact us so we can investigate and correct the record.

Write to support@cplgrid.in with the registered email on your account, the date and approximate time of the transaction, the plan you attempted to buy and the payment reference shown by your bank or payment app. Never share your card number, CVV, UPI PIN, OTP or password with us.

We will review the transaction with our payment processor and, where a genuine processing issue is confirmed, correct your access or order status accordingly. This is an access-correction process and is not a refund entitlement or a commitment to reverse any payment.

Payments are processed by our third-party payment gateway. Authorisation, settlement timing and any bank-side holds or reversals of uncaptured amounts are governed by that provider and your bank. CPLGrid does not store your full card or banking credentials.

We may update this Refund Policy from time to time. The version published on this page with the current "Last Updated" date applies to your purchase, and continued use of CPLGrid after an update means you accept the revised policy.

For billing questions or to report a payment discrepancy, write to support@cplgrid.in or use our contact page.